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Privacy Policy

Under data protection laws, Mitsubishi Motors Malaysia Sdn. Bhd. (“Mitsubishi Motors”) and its affiliates and/or associated companies, including the dealers of Mitsubishi Motors (collectively, “we”, “our” or “us”) are required to provide individuals whose personal data we collect and process with certain information about who we are, how we process your personal data and for what purposes, and your rights in relation to your personal data. You may be asked to indicate your consent to our processing of your personal data as described in this Privacy Notice when we collect or request for your personal data
Data We Collect About You

We may collect, process, and use the following types of personal data about you:

  • Your identity data such as your name, gender, date of birth, marital status, personal income, religion, race, and Identification Card (IC) number.
  • Your contact information such as mailing address, billing address, work address, home phone number, mobile number and email address.
  • Your payment and transaction information such as information required for any loan/financing applications you request us to coordinate with financial institutions.
  • Sales-related information such as model and accessories purchased and manufacturing year; Vehicle-related information such as your car registration number.
  • Location data e.g. when you wish to locate your nearest dealer outlet, or when you seek assistance from Mitsubishi Assist’s breakdown and emergency assistance. Your preferences and requirements that relate to our products and services.
How We Collect Your Data

We may collect and process data about you in the following ways:

  • Information you give us. This is information you give us about you by filling in our forms, or by corresponding with us (for example, by email, chat, through our website or on social media). It includes, but is not limited to, information you provide when you register to use any of our mobile applications, enter a competition, promotion or survey. If you contact us, we will keep a record of that correspondence
  • .Location data. We may use GPS technology to determine your current location. Some of our location-enabled services require your personal data for the feature to work. You can withdraw your consent at any time by disabling location data in your device settings.
  • Information we receive from third parties. We may receive personal data about you from our authorized dealers and service centres, and other third parties such as those who collect such data at events or as part of surveys conducted on our behalf.

The provision of your personal data is voluntary. However, in the absence of your personal data, we may not be able to provide you with certain products and/or services.

How We Use Your Data

We will only use your personal data when the law allows us to do so which includes, but is not limited to, the following purposes:

  • To process a request you submit e.g., to respond to your enquiries and process transactions relating to our products or services supplied to you (including those relating to loan/financing or trade-ins).To identify our products and services which might be of interest to you and to inform you about on the same, including any promotions, offers, news and events.
  • To help us improve the quality of our products and services.
  • For marketing communications, research, and analysis.
  • For data analytics, sales processing, customer relationship management and internal reporting.
  • To manage insurance and warranty-related claims and requests.
  • To update your existing data.
  • For regulatory and legal compliance.

Where you apply for or express interest in hire-purchase or other financing arrangements in connection with our vehicle(s), you expressly agree that financial institutions and banks may disclose your personal data to us for purposes related to your application(s) for hire-purchase financing, and consent to the processing of your personal data by us in accordance with this Privacy Notice.

How We Retain Your Data

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. We will dispose your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, or is no longer necessary for purposes as stated above.

Third Parties To Whom We May Disclose Your Data

We may share your personal data with the third parties set out below for the purposes set out in this Privacy Notice:

  • Our affiliates (e.g., Mitsubishi Motors Corporation, Mitsubishi Corporation);
  • Our authorized dealers and service centres, and other business partners who provide products and services under our brand;
  • Our service providers, agents and professional advisors (including financial institutions offering loans/financing for our products, second hand dealers accepting trade-ins, lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services, and technology and data infrastructure providers supporting our operations);
  • Regulators and other governmental authorities;
  • Third parties to whom we may be in discussions with to sell, acquire, transfer or merge all or parts of our business or our assets. In such events, the third parties may use your personal data in the same way as set out in this Privacy Notice.

Such third parties may be located within or outside Malaysia and your acceptance of this Privacy Notice indicates your consent to the transfer of your personal data outside Malaysia for these purposes. Whenever we transfer your personal data out of Malaysia, we will do so in accordance with the Personal Data Protection Act 2010 and ensure a similar degree of protection is afforded to your personal data by ensuring at least one of the following safeguards are implemented:

  1. We will only transfer your personal data to countries that have been deemed as providing an adequate level of protection for personal data that is at least comparable to that required under Malaysian personal data protection laws.
  2. Where we use or involve certain service providers located in, or otherwise transfer your personal data to countries which do not provide such adequate level of protection for personal data, we will implement appropriate safeguards to ensure continued protection of your personal data, including the use of contractual arrangements which require the recipient(s) of the personal data to protect your personal data to standards equivalent to those applicable in Malaysia.
How We Protect Your Data

To protect the confidentiality, integrity and availability of your personal data from accidental, unlawful or unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have implemented appropriate administrative, physical and technical measures in compliance with applicable laws and to secure all storage and transmission of personal data by us. Further, we disclose personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis. You should be aware, however, that no method of transmission over the internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Your Rights
You have the right to request access and/or to correct and limit the processing of your personal data, including personal data relating to other persons who may be identified from the information you provide to us. It is important that the personal data we hold about you is accurate and current. As such, kindly keep us informed if there are any changes to your personal data.  Any of the above requests, as well as inquiries or complaints with respect to your personal data should be directed to Contact Us.
Changes to this Privacy Policy

This Privacy Notice was last updated on and effective since 6th February 2026. It may change and if it does, the changes will be posted on this page.

Miscellaneous

This Privacy Notice is available in English and Bahasa Malaysia. In the event of any conflict or inconsistency between the English version of this Privacy Notice and the Bahasa Malaysia version, the English version shall prevail.

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