{"id":5985,"date":"2019-08-07T14:00:00","date_gmt":"2019-08-07T14:00:00","guid":{"rendered":"https:\/\/www.mitsubishi-motors.com.my\/?p=5985"},"modified":"2026-01-30T06:49:10","modified_gmt":"2026-01-30T06:49:10","slug":"mitsubishi-motors-ranks-highest-in-after-sales-customer-service-satisfaction-for-the-second-consecutive-year","status":"publish","type":"post","link":"https:\/\/www.mitsubishi-motors.com.my\/ms\/news-events\/mitsubishi-motors-ranks-highest-in-after-sales-customer-service-satisfaction-for-the-second-consecutive-year\/","title":{"rendered":"Mitsubishi Motors Ranks Highest in After-Sales Customer Service Satisfaction for the Second Consecutive Year"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"5985\" class=\"elementor elementor-5985\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2dac979c e-flex e-con-boxed e-con e-parent\" data-id=\"2dac979c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-147840c5 e-con-full e-flex e-con e-child\" data-id=\"147840c5\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-22479d16 elementor-widget elementor-widget-heading\" data-id=\"22479d16\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 24-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h5 class=\"elementor-heading-title elementor-size-default\">Posted on Ogos 7, 2019<\/h5>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3dff0e85 e-con-full e-flex e-con e-child\" data-id=\"3dff0e85\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fc61abb elementor-widget elementor-widget-text-editor\" data-id=\"7fc61abb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 24-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Kuala Lumpur, 7 August 2019<\/strong> - Mitsubishi Motors Malaysia (MMM), the official distributor of Mitsubishi vehicles in Malaysia, ranked highest in J.D. Power 2019 Malaysia Customer Service Index (CSI) Mass Market Study. MMM is ranked highest in overall satisfaction with a score of 791. This is the second consecutive year for MMM to be ranked at number one.<\/p><p>\"We are delighted to be ranked highest for the 2019 Malaysia Customer Service Index (Mass Market) Study conducted by J.D. Power. We are even more delighted to win this recognition for the second consecutive year and remained in the top three positions for five consecutive years! This reflects on our commitment to continue to provide a rewarding and positive customers experience from the first initiation of purchase to a satisfying after sales service. We will not rest on our laurels, we will continue to stay on top and provide our customers with a satisfying customer experience.\", said Tomoyuki Shinnishi, Chief Executive Officer of Mitsubishi Motors Malaysia.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e052d7e e-con-full e-flex e-con e-child\" data-id=\"3e052d7e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aa1fed3 elementor-widget elementor-widget-image\" data-id=\"aa1fed3\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 24-06-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/www.mitsubishi-motors.com.my\/wp-content\/uploads\/2019\/08\/mitsubishi-motors-ranks-highest-customer-satisfaction-01.webp\" class=\"attachment-full size-full wp-image-5988\" alt=\"\" srcset=\"https:\/\/www.mitsubishi-motors.com.my\/wp-content\/uploads\/2019\/08\/mitsubishi-motors-ranks-highest-customer-satisfaction-01.webp 1200w, https:\/\/www.mitsubishi-motors.com.my\/wp-content\/uploads\/2019\/08\/mitsubishi-motors-ranks-highest-customer-satisfaction-01-300x200.webp 300w, https:\/\/www.mitsubishi-motors.com.my\/wp-content\/uploads\/2019\/08\/mitsubishi-motors-ranks-highest-customer-satisfaction-01-1024x683.webp 1024w, https:\/\/www.mitsubishi-motors.com.my\/wp-content\/uploads\/2019\/08\/mitsubishi-motors-ranks-highest-customer-satisfaction-01-768x512.webp 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd7fec1 e-con-full e-flex e-con e-child\" data-id=\"cd7fec1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-157156f elementor-widget elementor-widget-text-editor\" data-id=\"157156f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>According to J.D. Power, the 2019 Malaysia Customer Service Index (Mass Market) Study is based on responses from 2,644 new-vehicle owners who received delivery of their new vehicle between February 2016 and June 2018 and took their vehicle for service to an authorized service centre between February 2018 and June 2019. The study measures customer satisfaction with the servicing and vehicle-return process and was fielded from February through June 2019.<\/p><p>The study is now at its 17th year, measuring the overall satisfaction among vehicle owners who visited an authorized service centre for maintenance or repair work during the first 12 to 36 months of ownership and is based on five factors; service quality (25%); vehicle pick-up (21%); service initiation (20%); service facility (17%); and service advisor (16%). Overall satisfaction for the industry averages 761 points.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6be0c1b6 e-flex e-con-boxed e-con e-parent\" data-id=\"6be0c1b6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6555b701 e-con-full e-flex e-con e-child\" data-id=\"6555b701\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7d0709aa elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7d0709aa\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 24-06-2024 *\/\n.elementor-widget-divider{--divider-border-style:none;--divider-border-width:1px;--divider-color:#0c0d0e;--divider-icon-size:20px;--divider-element-spacing:10px;--divider-pattern-height:24px;--divider-pattern-size:20px;--divider-pattern-url:none;--divider-pattern-repeat:repeat-x}.elementor-widget-divider .elementor-divider{display:flex}.elementor-widget-divider .elementor-divider__text{font-size:15px;line-height:1;max-width:95%}.elementor-widget-divider .elementor-divider__element{margin:0 var(--divider-element-spacing);flex-shrink:0}.elementor-widget-divider .elementor-icon{font-size:var(--divider-icon-size)}.elementor-widget-divider .elementor-divider-separator{display:flex;margin:0;direction:ltr}.elementor-widget-divider--view-line_icon .elementor-divider-separator,.elementor-widget-divider--view-line_text .elementor-divider-separator{align-items:center}.elementor-widget-divider--view-line_icon .elementor-divider-separator:after,.elementor-widget-divider--view-line_icon 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var(--divider-color)}.elementor-widget-divider--separator-type-pattern{--divider-border-style:none}.elementor-widget-divider--separator-type-pattern.elementor-widget-divider--view-line .elementor-divider-separator,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:after,.elementor-widget-divider--separator-type-pattern:not(.elementor-widget-divider--view-line) .elementor-divider-separator:before,.elementor-widget-divider--separator-type-pattern:not([class*=elementor-widget-divider--view]) .elementor-divider-separator{width:100%;min-height:var(--divider-pattern-height);-webkit-mask-size:var(--divider-pattern-size) 100%;mask-size:var(--divider-pattern-size) 100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19c41754 elementor-widget elementor-widget-global elementor-global-4351 elementor-widget-text-editor\" data-id=\"19c41754\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h4><strong>About Mitsubishi Motors Malaysia (MMM)<\/strong><\/h4><p>Mitsubishi Motors Malaysia (MMM) was formed on 29 January 2005 and is the official distributor of Mitsubishi Motors vehicles in Malaysia. As one of Malaysia\u2019s leading automotive companies, MMM is currently represented by 61 showrooms (with 8 being 4S) and 61 service centers across Malaysia. In East Malaysia, MMM has 16 showrooms (8 in Sarawak and 8 in Sabah). Additionally, there are 27 authorised Body &amp; Repair (B&amp;P) outlets to meet market demand. By 2025, four new outlets are anticipated, bringing the total to 65 outlets to cater to increasing demand and enhance customer experience.<\/p><p>MMM is committed to selling a range of vehicles that are high in quality, performance, safety, comfort, and technologically advanced. The Triton 4x4 pick-up truck is imported as CBU (Completely Built-Up) units from Thailand and the XPANDER is locally assembled (CKD) in Malaysia.<\/p><p>\u201cDrive your Ambition\u201d is a powerful statement of Mitsubishi Motors Corporation\u2019s (MMC) ongoing commitment to the values and aspirations of its drivers. Following this, MMM strives to provide unique experiences and inspire our customers to go the distance with our vehicles.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f02fa1c e-flex e-con-boxed e-con e-parent\" data-id=\"4f02fa1c\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bc5299 e-con-full e-flex e-con e-child\" data-id=\"bc5299\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62266597 elementor-widget elementor-widget-heading\" data-id=\"62266597\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Read More<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd7f3f3 elementor-post-navigation-borders-yes elementor-widget elementor-widget-global elementor-global-4255 elementor-widget-post-navigation\" data-id=\"cd7f3f3\" data-element_type=\"widget\" data-widget_type=\"post-navigation.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/www.mitsubishi-motors.com.my\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-theme-elements.min.css\">\t\t<div class=\"elementor-post-navigation\">\n\t\t\t<div class=\"elementor-post-navigation__prev elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/www.mitsubishi-motors.com.my\/ms\/news-events\/new-visual-identity-for-mitsubishi-motors-showroom-sing-kwung-jidosha\/\" rel=\"prev\"><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-prev\"><i class=\"fa fa-arrow-left\" aria-hidden=\"true\"><\/i><span class=\"elementor-screen-only\">Prev<\/span><\/span><span class=\"elementor-post-navigation__link__prev\"><span class=\"post-navigation__prev--label\">Previous<\/span><span class=\"post-navigation__prev--title\">New Visual Identity for Mitsubishi Motors Showroom Sing Kwung Jidosha<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-post-navigation__separator-wrapper\">\n\t\t\t\t\t<div class=\"elementor-post-navigation__separator\"><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"elementor-post-navigation__next elementor-post-navigation__link\">\n\t\t\t\t<a href=\"https:\/\/www.mitsubishi-motors.com.my\/ms\/news-events\/mitsubishi-motors-opens-new-showroom-in-sitiawan-perak\/\" rel=\"next\"><span class=\"elementor-post-navigation__link__next\"><span class=\"post-navigation__next--label\">Next<\/span><span class=\"post-navigation__next--title\">Mitsubishi Motors Opens New Showroom in Sitiawan, Perak<\/span><\/span><span class=\"post-navigation__arrow-wrapper post-navigation__arrow-next\"><i class=\"fa fa-arrow-right\" aria-hidden=\"true\"><\/i><span class=\"elementor-screen-only\">Next<\/span><\/span><\/a>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Kuala Lumpur, 7 August 2019 - Mitsubishi Motors Malaysia (MMM), the official distributor of Mitsubishi vehicles in Malaysia, ranked highest in J.D. Power 2019 Malaysia Customer Service Index (CSI) Mass Market Study. MMM is ranked highest in overall satisfaction with a score of 791. This is the second consecutive year for MMM to be ranked [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5988,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_header_footer","format":"standard","meta":{"footnotes":""},"categories":[41],"tags":[],"news-category":[45],"news-type":[39],"class_list":["post-5985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news-events","news-category-past","news-type-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.2 (Yoast SEO v22.2) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mitsubishi Motors Ranks Highest in After-Sales Customer Service Satisfaction for the Second Consecutive Year | Mitsubishi Motors Malaysia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mitsubishi-motors.com.my\/news-events\/mitsubishi-motors-ranks-highest-in-after-sales-customer-service-satisfaction-for-the-second-consecutive-year\/\" \/>\n<meta property=\"og:locale\" content=\"ms_MY\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mitsubishi Motors Ranks Highest in After-Sales Customer Service Satisfaction for the Second Consecutive Year\" \/>\n<meta property=\"og:description\" content=\"Kuala Lumpur, 7 August 2019 - Mitsubishi Motors Malaysia (MMM), the official distributor of Mitsubishi vehicles in Malaysia, ranked highest in J.D. 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